In reading a blog by Denise Wymore http://denisewymore.wordpress.com/ the other day she hit on one of the sad truths of business today. She is a renown credit union “culture consultant… her words not mine. I’ve heard her speak several times and her presentation is always new and relaxed. Her post, “Planning to Plan” explains a weakness in most strategic planning session.
Denise said, “I have never SWOT-ted people (Strengths, Weaknesses, Opportunities, Threats). I think that’s kind of a waste of time. Why? Because I usually see the same answers: Strengths – Our board. Our employees. Our members. Weaknesses – Branch locations. Technology. Training. Opportunities – Technology! Threats – Economy. Regulation. Banks.”
I have been involved in several of these so called “strategic planning” sessions over the years and in several industries. This is what happens. The “boss” calls for an all day session (or worse… 2 days) to go over the future plans of the business. Lots of expensive food is ordered for the board or the VIPs in the business. If the workers are involved hamburgers are brought in. Mind you, I have usually been in the expensive food group so I’m not complaining about that. Well, yes I am.
The workers are almost always separated from the board, except sometimes there is a late session, where the board shows how much they care about the workers by listening to their ideas and then explaining why they won’t work. Usually, it’s because the employees are not smart enough to understand the big picture.
I’m changing the word “workers” to “employees”. It seems less communistic.
Discussions start about the strengths. Most of the time this deteriorates into a credit grabbing, mutual admiration society meeting.
Now, there is a break for food and a pee.
Then there is a turn toward weaknesses. This discussion quite often turns into veiled finger pointing (sometimes not so veiled) and comments about problems that can’t or won’t be changed because no one has the guts to do anything without a committee study being done. You know where that will end up… or it costs too much.
Lunch break…
Then we turn to opportunities. Many times these are pet projects that will profit someone on the board. Or, they’re too expensive and we’ll do a study to determine the ROI. Excuse me for a minute while I puke………………………………..
We’ll take a break because someones butt has fallen asleep and the afternoon food is here.
My personal favorite is the next topic, threats. Or, as I call it, “the sky is falling session.” There are a thousand reasons why we can’t do anything and we need to hunker down and wait this this passes.
Now after a breif snack we’ll do what we have wanted to do all day… the MISSION STATEMENT. How many ways can you say we’ll do everything for everybody in every way.
Now after dinner we’ll invite the employees back to TELL them what we decided to do. There is really no need for this session because we told them the same thing last year and the year before, and the year before that. The staff has a few good ideas, but we probably can’t do any of them because there is not enough money this year.
In 360 days we’ll start the same process by having an administrative meeting to let the “boss” complain that we haven’t completed the plans from last year. The senior staff will run around for 3 days proving how much was done, and creating a diffinative document to cover their collective ass.
It would be so much easier if we had one meeting every ten years, decided what we do better than everybody else and concentrate on doing that better, hired people who shared our values, and put our energies into building that culture, then telling everyone who asked… who we are.
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